Aloft Birmingham Eastside

Lovely stay, would definitely book this hotel again. Only stayed 1 night but the hotel ticked all boxes. Loved the little surprise prepared by the staff and wish more hotels would take their time to add a personal touch.

Our stay at Aloft Birmingham Eastside was great! We were comfortable, the dinner and breakfast was tasty, the facilities were just what we needed, and the fitness centre was an added bonus! We stayed due to our daughter having day surgery at Birmingham Children's Hospital and the front desk went out of their way to leave a card, chocolates, colouring pages and pencils to welcome our daughter to our room when we returned. We appreciated this so much and our daughter was over the moon. Thank you for your kindness!

The cleanliness of the room, very clean on arrival and super comfy. I am a very particular person with OCD, so I struggle when staying away from home and was anxious prior to coming. But on walking into the hotel, the lobby was area was also very clean and welcoming, and this was carried out throughout the facilities. The added breakfast was a nice touch also, and it made the whole experience even better.

I always stay at Aloft in Birmingham as they're so comfortable and convenient but my last experience has prompted me to finally leave a review. I realised i left my sentimental and favourite perfume behind after checking out of Aloft and returning home to London. I called Aloft who asked me to send an email with details. Within a few hours Aloft messaged me back to say they had found the item and even offered to arrange postage back to me as a gesture of free will covering all the costs. They have gone above and beyond and I honestly can't thank them enough.

I stayed over as I’d arranged my birthday party at the nearby Eagle and Ball. Several friends stayed at the hotel too. The hotel surprised me with an upgrade to a suite, happy birthday messages in the room and chocolates. The suite was amazing! Breakfast at £10 was good value and able to order poached eggs. Fantastic stay. Only negative was the parking ticket I received collecting my presents from the hotel. I was literally less than 5 minutes outside and he wouldn’t be reasoned with writing me a ticket. Not the hotels fault, but just a caution to other guests.